Error Message: Invalid Email/Password, or your User account maybe Inactive or Suspended

As the error suggests, this message is displayed in either of the following events:

1. The Username [e-mail address] that you have typed is inaccurate. You need to ensure that you
   
   • are typing the Username [e-mail address] in the same case as it was entered eg. name@yourdomainname.com differs from NAME@yourdomainname.com
     
   • there are no spaces in the beginning or at the end of the Username
      
2. The Password that you have entered is not correct. Again this may be because of an error in typing or because you have forgotten the correct Password. In the latter's case, please refer to Recovering a Forgotten Password below.
    
3. Your Control Panel access has been disabled by SYSLAN - TECNIPROYEC S.A.. Please get in touch with our Technical Support Team at http://soporte.syslan.com.ec to resolve this issue.